For information please call:
1(800) CHILDREN (VT) | (802) 229-5724

Family Support Staff



The Family Support Team is comprised of one Family Support Programs Manager and four Family Support Programs Coordinators. Our Family Support Programs Manager works at our headquarters in Montpelier. The Coordinators are based in small satellite offices in four locations around the state:  St. Johnsbury, Rutland, Brattleboro, and Burlington. They meet monthly as a team to share progress, receive support and have in-service training on the development, delivery and maintenance of prevention programs and related topics such as the latest prevention research, trauma informed practice, advanced group facilitation, substance abuse, effects of domestic violence on children, etc. PCAV is constantly striving to improve its programs and find new ways to strengthen families. 

The Family Support Team can be reached by phone or email at:

Steven Ness, Family Support Programs Manager (based in Montpelier)
(802) 498-0623  sness@pcavt.org

Cindy Wells, Family Support Programs Coordinator for Lamoille, Caledonia, Orleans, and Essex Counties (based in St. Johnsbury) (802)498-0611  cwells@pcavt.org 

Suzan Marshall, Family Support Programs Coordinator for Rutland, Bennington, and Windham Counties (based in Rutland)
(802) 498-0608  smarshall@pcavt.org

Heather Niquette, Family Support Programs Coordinator for Chittenden, Franklin, Grand Isle, and Addison Counties (based in Burlington)
(802) 498-0607  hniquette@pcavt.org 

Anne Toolan, Family Support Programs Coordinator for Washington, Orange, and Windsor Counties (based in Montpelier) (802) 552-4268  atoolan@pcavt.org

The Family Support Team members give presentations, attend partnership meetings, and cultivate potential collaborative relationships with a variety of organizations and entities. Collaborating partners may provide referrals of families, meeting space for programs, volunteers to help provide programs, as well as advertising and promotion. Programs are carried out by trained volunteer facilitators. The Coordinators seek out professionals in the community and then train them to become program facilitators. Potential volunteers complete a detailed volunteer application and provide references. They also undergo a background check (criminal background check and child abuse registry check). They participate in a day-long facilitator training that provides information on the programs’ philosophy, curriculum (for the Nurturing Parenting Program), program activities, and evaluation. Additionally, all volunteers receive training on the impact of substance abuse on the family, signs and symptoms of substance abuse and ways of intervening. The Family Support Programs Coordinators supervise these trained volunteers who conduct the Nurturing Parenting Program and Circle of Parents Support Group sessions. The Family Support Programs Manager supervises the Family Support Programs Coordinators.